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Terms & Conditions

Order Processing & Production Time

The Shades Factory produces and manufactures 100% of all orders within the USA. Your custom order will begin production within 24 hours of receipt of payment . Should you have questions or concerns, please, contact us right away at (877) 747-1705 and we will attempt to place your order on hold ONLY IF production has not yet begun.

Shipment Times

Orders will be received within 5 -7 business days. You will receive a tracking number once the order is ready to be shipped.

Free Shipping Policy

The Shades Factory offers Free Shipping for all orders under 92 inches. A flat rate of $190 will be applied for any other window treatments that are larger than 92 inches.

Damaged/Lost Shipments

Please inspect your merchandise thoroughly upon delivery. If you did not receive the product or it has arrived damaged, contact us within 10 business days via a written email ( for location help or if a replacement is needed. Photo evidence of shipping and product damage is required prior to approval of a replacement.

Product Guarantee

The Shades Factory offers a 3 year HIGH QUALITY PRODUCT GUARANTEE against any fabric or manufacturing defects. Products that have been damaged by personal mishandeling or destroyed during the use by children, people, pets, etc are not included in our guarantee of workmanship.

Refund Policy

If production has already begun, orders cannot be changed or cancelled.

Privacy Policy

The Shades Factory website is secured and all of our processing is made with the highest-end technology of Secure Sockets Layer (SSL) that encrypts all your information before it is sent. All personal information you provide us is kept only in our system for any future orders you might create and will NEVER be shared.

Terms of Use

Any portion of this site may not be reproduced, duplicated, copied, sold, resold or otherwise exploited for any commercial purpose that is not expressly permitted by The Shades Factory.

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